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Help Center
How may we assist?
Facilitating your banking experience is one of our priorities. Through this page, we provide guidance on our products and services as well as information related to the banking solutions that BB Americas Bank offers to its customers.
Main Topics
Find answers to your most common questions below.
Products and Services
Looking for more information about our products or services? Find out more by clicking on the options below.
Video Guides
Still have questions? Contact our team of specialists. They are ready and available to address your questions.
Personal Accounts Online Banking
How to Enroll in Online Banking
Personal Accounts Online Banking
How to Navigate the Online Banking
Business Accounts Online Banking
How to Access Online Banking
Contact Us
Still have questions? Contact our team of specialists. They are ready and available to address your questions.
BB Americas Bank Client Support Center
Services available 24 hours, 7 days a week in English, Spanish and Portuguese.
Brazil – Major Cities
4003-1448
Brazil – Other Cities
0800-881-1448
Other Countries
+55 (61) 4003-1448 or
+1-305-350-1100
Exclusive Client Support Centers
Prepaid Cards
Services available 24 hours, 7 days a week in English, Spanish and Portuguese.
Toll-free within the USA
+1-866-345-1892
International Toll-free (excluding Brazil)
+800-6677-8000
Credit Card
Services available 24 hours, 7 days a week in English, Spanish and Portuguese.
USA
+1-888-479-8584
Other Countries
+1-571-325-3379
Banco do Brasil S.A.
WhatsApp
61-4004-0001
Brazil – Major Cities
4004-0001
For Check Deposits Only.
BB Americas Bank
PO BOX 11071
MIAMI FL 33101-9958
Prepaid Card Client Services
Toll-free within the USA
+1-866-345-1892
International Toll-free (excluding Brazil)
+800-6677-8000
Outside the USA (not toll-free)
+1-510-771-6406
Brazil – Major Cities
4003-1448
Brazil – Other Cities
0800-881-1448