What to do if you are unable to access the BBA App?

Check the guidelines below to solve possible difficulties in accessing the BBA App:

• Check if the initial registration in Online Banking through the desktop version was successful;
• Make sure that the user (Username) and password entered are the same as those for accessing Online Banking;
• Check that your Internet connection is strong and stable.

If the previous steps have already been verified, delete the application, and download it again.

Still struggling? Please contact our Client Support Center, providing the following information:

• Username
• Date and time of the last access attempt
• Error message (if this is the case)
• Smartphone operator
• Device model
• App operating system version
• If the same error occurs when trying to access Online Banking